There are a number of reasons why a virtual card may decline when the supplier attempts to charge.
1. The supplier is attempting to charge the card outside of the Start / End Dates on the virtual card
2. The supplier is attempting to charge the card for an amount greater than the credit limit on the card (room cost plus tolerances)
3. The supplier has incorrectly entered the virtual card number into the card reader
4. The supplier has incorrectly entered the expiry date into the card reader
5. The supplier has incorrectly entered the CVV into the card reader
Please check with the above with the supplier and ask them to retry.
If still unsuccessful then the suppliers card reader should display the reason for the decline and you will need to contact the bank to discuss in more detail. Please note the bank will not discuss reasons for decline with Conferma.
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